General Terms and Conditions

Please read these terms and conditions of use carefully.
These terms and conditions may have changed since your last visit to this site. By using this site, you indicate your acceptance of these terms and conditions. If you do not accept these terms and conditions, then do not use this site.

Policy Application
This policy applies to all customer orders for the supply of goods by Rolls Australia Pty. Ltd. (“Rolls”). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. These statutory or consumer guarantees have no set time limit and depending upon the price and quality of the goods, you may be entitled to a remedy after the expiry of the manufacturer’s warranty period. This policy is not intended to exclude or limit any statutory rights which a customer may have.

Shipping Information
Our warehouse team make it their priority to get your order out as soon as possible.

Orders received by 1pm (AEST) will be dispatched the same day and if you place your order over a weekend or public holiday, it will be dispatched the next business day.

(PLEASE NOTE STAFFING ISSUES DUE TO COVID MAY AFFECT SAME DAY DESPATCH 20-7-22)

If you have not received an order within 10 days, please notify us by email at: info@rollsaustralia.com.au

Refund and Returns
Your satisfaction is our first priority at Rolls Australia. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or refund your credit card. All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition

Returns Process
Please contact customer service to arrange returns:

Ph: 1300 600 192
Email: info@rollsaustralia.com.au

Please have a copy of your delivery docket or invoice in hand before calling:

Claims:
Returns for credit or for exchange cannot be considered unless Customer Service is notified within 7 days of the date of invoice. There will be an admin fee of $25.50 incl/gst plus freight charges for goods changed due to error in ordering.

Prices:
Telephone for a quotation on quantities over 5000 units. International customers please contact Customer Service for a quotation

Important Customer Notification
Repair Notice: Where Rolls Australia accepts for repair or on behalf of a repairer, goods capable of storing user-generated data, the customer acknowledges that the repair of that product may result in the loss of customer data. Customers are advised to keep a hard copy of any important data and remove all sensitive information prior to submitting goods for repair.

Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair the goods.

Limitation of Liability: Rolls Australia will not accept a returned product where in its reasonable opinion the product is not faulty, the customer has caused the product to become unacceptable or failed to take steps to prevent the product from becoming unacceptable or where the product has been damaged by abnormal use or use not in accordance with manufacturer’s instructions. Rolls Australia reserves the right to recover its reasonable costs in relation to goods returned in these circumstances. To the extent permitted by law, under this Returns Policy Rolls Australia shall not be liable for collateral, consequential, indirect, incidental or exemplary damages, or any lost profits, loss of data or loss of use, related to the goods.

Delivery:
Rolls Australia reserves the right to charge for delivery of the Products at any time, notwithstanding that it may not have previously done so.

Administrative fees may also be imposed for orders under certain dollar values. Where prices are stated as inclusive of delivery, delivery is to the delivery point specifically accepted by Rolls Australia

Rolls Australia will endeavour to deliver in-stock products within the following time frames, provided the relevant order is received by 2:00pm or your state’s standard cut off time.